I made a withdraw transaction from Bitsdaq to another Exchange/Wallet, but I haven’t received my funds yet. Why?
- Normally, a TxID will be generated within 30 to 60 minutes, indicating that Bitsdaq has begun the transfer on the corresponding blockchain.
- When you see the TxID, please click on "Check" to the right of the TxID to check its status and confirmations on the blockchain.
- If the blockchain showed that the transaction has not yet been confirmed, please be patient and wait for the confirmation process to complete. If the blockchain showed that the transaction is already confirmed, which means that Bitsdaq has transferred coins successfully and unable to assist you further. If you still had issues, please negotiate with the owner of the destination address.
Note: If the TxID was not generated for 6 hours after clicking the email link to confirm the withdrawal, please submit a ticket (https://bitsdaq.zendesk.com/hc/en-us/requests/new) with a withdrawal history screenshot of the transaction.
Bitsdaq team will try to solve your issue as soon as possible.