How to handle order exceptions
- If your order has not filled:
- Please check the price of the open order and verify if it matches the counterparty (bid/ask) price and volume.
- If you would like to expedite it, you may consider canceling the open order and submit a new order with a more competitive price.
- If you are unable to cancel the order, or tokens weren’t credited in your account etc., please submit a ticket and attached:
- The order screenshots
- Error screenshot
- Bitsdaq team will try to resolve your issue as soon as possible.
